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Domiciliary mobile service

The domiciliary service is a free service provided by Clinpath Pathology to patients who are not physically able to attend a collection centre. This service is a priority service providing patients with access to a specialist mobile phlebotomist.

The subsidy paid by Medicare Australia does not cover the costs of this service.

We therefore respectfully ask that if, and when, you are able to attend a collection centre independently or with assistance from family and/or friends, you do so, in order to allow us to provide this service to high-risk or less mobile patients.

Our domiciliary service operates between 7:00am-3:00pm Monday to Friday, and 7:00am-12:00pm Saturday and Sunday for urgent collections. Scheduled collection times are not provided as we attend to hospitals, priority requests, fasting and specialised tests first.

Some tests cannot be performed as domiciliary visits - these include some paediatric blood collections and Glucose Tolerance Testing.

If you have a medical appointment on the day of your scheduled home visit, we request that you contact us and cancel your appointment, reschedule your home visit or visit one of our conveniently located collection centres.

On the day of the domiciliary visit, all patients are required to:

  • Provide pension or concession cards (if applicable)
  • Provide a current Medicare card
  • Provide the pathology request form (unless testing is a Rule 3 exception)
  • Maintain a list of current medications, including dosages
  • Clear small table and area for collection
  • Ensure a carer/support person is available if patient is unable to open the door for the pathology collector
  • Ensure a carer/support person is available if patient is unable to positively identify themselves
  • Lock pets away for the duration of the collection

On the day, the pathology collector is required to:

  • Behave in a professional manner
  • Positively identify the patient
  • Take away their pathology waste
  • Refuse service if they feel unsafe or if there is any evidence of consumption of illegal drugs or alcohol at the premises.
Pathology collectors will notify their managers if they believe that the domiciliary service is being abused or if they feel unsafe during a visit. The manager will then notify the requesting doctor regarding the continuation of this service.
Please call Client Services if you have any queries or issues on (08) 8366 2000.