COVID-19 Collections Update Monday 30 March 2020

Monday 30 March 2020, 14:52 | Brooke Kenny

Mobilising our services

Here at Clinpath, we are continuing to review our pathology services to ensure the continuity of patient care. This need to adapt and adopt new operational models, pretty much on the fly, has been witnessed across all industries as an outcome of the COVID-19 pandemic. We also note the Federal Ministerial release 29/03/2020 expanding Medicare-subsidised telehealth services for all Australians.

Over the past week, we have been working on an operational model which will support you and your practice through electronic pathology requesting and mobile collection services.

As we look to embrace any digital solution which enables your patients to continue to have access to the essential services they need, we are also mindful of exploring operational models which minimize the spread of COVID-19, such as encouraging electronic results, and limiting numbers of people attending our Collection Centres. Effective from Tuesday 31 March to support medical practices who have moved to Telehealth services, or have made alternate arrangements, which limit patient contact, we can now accept your pathology request form electronically. Basically, it is as simple as scanning or emailing a copy of the request or writing an email with the request and all patient details and sending it either direct to the patient or direct to Clinpath Client Services. The step-by-step process is outlined below:

Emailing pathology request – a step by step process

Your electronic referral form may now be an emailed copy of the form generated out of your medical practitioner software, a scanned copy of your hand written request form in an emailed format or simply an email with the details of the request included within the body of the email.

There are two emailing methods you can use;

  1. Doctor Email Patient
  2. Doctor Email Clinpath

Doctor emails patient direct

If you email the pathology request to the patient, the patient can print the request off or alternatively they can display the pathology request via their mobile phone when they attend a Clinpath Collection Centre for their pathology collection. Alternatively, if the patient cannot attend a Collection Centre or does not wish to attend a Collection Centre they can ring Client Services to make a home/mobile booking via (08) 8366 2000

Doctor emails Clinpath direct

If you wish to send the pathology request direct to Clinpath please email: clientservices@clinpath.com.au

On receipt of your request we will contact the patient to discuss the required collection. ***Please include their contact details with the request if you wish for us to contact them

The patient will have the option to:

  1. Attend their nearest Clinpath Collection Centre in person;
  2. Ring us to book for a specific time at a specific Collection Centre;
  3. Ring us to request a mobile service to their home.

Essential information for BOTH steps includes:

  • Patients full name and date of birth
  • Patients Medicare card number
  • Patients full address
  • Tests Requested
  • Clinical notes as required
  • Full referring doctor details, including address and provider number
  • All copy doctor details

We can confirm we will also accept pathology request forms, which are sent via Australia Post. Any posted requested forms are to be addressed as follows:

Attn – Client Services Department

              21 James Congdon Drive

              Mile End SA 5031

Domiciliary services will be expanded to provide patients with the ability to have the test at home.

This will eliminate the need for patients to attend a busy collection centre. To book a domiciliary service, please call (08) 8366 2000. Please be advised priority will be given to high risk patients first.

Additionally bookings will be offered at a number of our collection centres to provide patients with the peace of mind that there will be either no patients or a reduced number of other patients in the waiting room. This will be a critical service for immune compromised patients, as well as those who are elderly or pregnant for example. To generate a specific alone time booking, call (08) 8366 2000

If you have any issues or concerns in relation to this change, you can also contact your Client Liaison representative to discuss. We also encourage you to stay aware of our directives, either via this medium, your BD Client Liaison Rep, or our website.

Kind regards,

Brooke Kenny

Pre-Analytics Manager